Terms and conditions
Last updated: August 24, 2025
These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the "Convoy" mobile application ("Mobile Application" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and this Mobile Application developer ("Operator", "we", "us" or "our"). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Mobile Application and Services. By accessing and using the Mobile Application and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Mobile Application and Services.
Table of contents
Safety and emergency
Convoy is NOT an emergency service and does not dispatch first responders. In any emergency, call 911 (or your local emergency number) immediately.
Road signs, police instructions, and on-road conditions control—even if the app suggests otherwise. Do NOT interact with the app while the vehicle is in motion. Set up your route before you start driving or have a passenger operate the app.
Location, speed, route, traffic, and convoy status may be delayed, inaccurate, or unavailable. Crowdsourced and third-party data can be incomplete or wrong. Use at your own risk.
You understand convoying increases driving risk and assume all risks of participation, including the acts of other users. You remain solely responsible for your driving at all times.
You may not use the Service to speed, race, block traffic, form rolling roadblocks, bypass road closures, evade law enforcement, trespass, or violate convoy/escort permit rules. We may suspend or terminate accounts and preserve or disclose data as required by law.
No use while driving: Do not enter information or otherwise interact with the app while the vehicle is in motion (except hands-free voice commands or passenger operation, where permitted by law). Certain features may be disabled above a speed threshold. We are not liable for any accidents, injuries, or damages resulting from distracted driving.
Safety checklist
By using Convoy, you acknowledge and agree to the following safety commitments:
- I will obey all traffic laws, signs, and speed limits. I won't use this app to speed, race, or drive recklessly.
- I will not interact with the app while driving. I'll set it up before I move or have a passenger operate it, and I'll follow all hands-free laws.
- I will not use the app to coordinate illegal activity (including evading law enforcement, street takeovers, trespassing, or blocking traffic).
- I'll keep safe following distances and drive to conditions. The app is not a substitute for my own judgment.
- I won't rely on the app as my only source of navigation or situational awareness; location updates can be delayed or inaccurate.
- I will not use the app while impaired by alcohol, drugs, fatigue, or anything that affects safe driving.
- I will follow any local rules for convoys (permits, escort requirements, vehicle limits) and will break up the convoy if required by authorities.
- I will yield to emergency vehicles and will never form "rolling roadblocks" or obstruct other road users.
- I will use the app only with people who consent to share their location with me. I won't track or harass anyone, and I won't share others' locations publicly.
- I understand I can stop sharing my location at any time, and I'll end sharing when the trip is over.
- I won't use the app to transport illegal items or for any purpose that could endanger people or property.
- In an emergency I will call local emergency services; this app is not an emergency service.
- I am solely responsible for my driving and decisions on the road, regardless of app suggestions or convoy behavior.
- I understand misuse may result in suspension or termination of my account.
- I am at least 18 years old (or have the required consent under local law) and agree to the Terms of Use and Privacy Policy.
- I won't make unsafe maneuvers to "stay with the convoy." If conditions require, I'll split off and rejoin later.
- I have a valid driver's license, registration, and required insurance; my vehicle is roadworthy.
- I will not use shoulders, medians, sidewalks, bike lanes, or closed/restricted roads to convoy.
- I understand location sharing may continue in the background until I turn it off or leave the convoy if given background permission.
- I understand that Convoy is a navigation enablement tool only and is not liable for any accidents, injuries, damages, or legal consequences resulting from my use of the app or participation in convoy activities.
Accounts and membership
If you create an account in the Mobile Application, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
You must be at least 18 years old (or the age of majority in your region) to use the Service. Do not add anyone to a convoy or share their location without their consent. If allowed for minors where you operate, a parent/guardian must consent and is responsible for the minor's use.
You represent that you have all necessary rights and consents to share others' locations and will not add people to convoys without their explicit consent.
User content
We do not own any data, information or material (collectively, "Content") that you submit in the Mobile Application in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review the Content in the Mobile Application submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
Users grant us a worldwide, royalty-free license to host and process convoy names, messages, and shared locations solely to operate, improve, secure, and support the Service. We may use de-identified and aggregated data for analytics and service improvement. You may not post content that harasses, doxxes, or violates others' privacy. We may remove harmful content at our discretion.
You grant Convoy a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, and create derivative works from any feedback for any purpose.
Backups
We are not responsible for the Content residing in the Mobile Application. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
Links to other resources
Although the Mobile Application and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link in the Mobile Application. Your linking to any other off-site resources is at your own risk.
We don't control third-party services (maps, telecoms, payments); they're provided 'as is' and at your risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Mobile Application and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Mobile Application and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; (j) to interfere with or circumvent the security features of the Mobile Application and Services, third party products and services, or the Internet; (k) to coordinate speeding, racing, blocking traffic, forming rolling roadblocks, bypassing road closures, evading law enforcement, trespassing, or other unlawful acts; (l) for commercial convoying, escorting, or hazardous/oversize loads unless expressly permitted and compliant with law; (m) while the vehicle is in motion (except hands-free voice commands or passenger operation, where permitted by law); (n) to transport illegal items or for any purpose that could endanger people or property; (o) in hazardous operations (escorting hazmat/oversize, emergency response) unless expressly agreed; (p) in any country or region subject to U.S. embargoes or sanctions; (q) decompile, reverse engineer, or attempt to derive the source code of the Service; (r) bypass, probe, or interfere with any security or rate-limit features; or (s) access the Service via automated means except as expressly permitted (e.g., our public APIs). We reserve the right to terminate your use of the Mobile Application and Services for violating any of the prohibited uses.
Intellectual property rights
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Mobile Application and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Mobile Application and Services may be the trademarks of other third parties. Your use of the Mobile Application and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
Convoy respects intellectual property rights. If you believe content infringes your copyright, send a notice to getconvoyapp@gmail.com. Your notice must include the information required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers. If you believe content was removed in error, you may submit a counter-notification under §512(g).
Indemnification
You agree to indemnify and hold the Operator and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Mobile Application and Services, your driving, convoy conduct, illegal use, or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
Dispute Resolution; Arbitration; Class Waiver. Except for claims that qualify for small-claims court, you and Convoy agree to resolve all disputes by binding, individual arbitration under the Federal Arbitration Act ("FAA"). No class or representative actions. 30-day opt-out: You can opt out by emailing getconvoyapp@gmail.com within 30 days of accepting these Terms. Informal process: Before filing, the parties will try in good faith to resolve any dispute for 60 days after notice to the other party (you: getconvoyapp@gmail.com; us: your account email). Rules/Forum: American Arbitration Association (AAA) Consumer Arbitration Rules, filing online or in the county of your billing address, or by video at either party's request. Fees: AAA rules apply; if fees are disproportionate, Convoy will pay the consumer portion beyond what a court filing would cost. Small-claims carve-out remains. Severability: If the class-action waiver is found unenforceable for a claim, then that claim must proceed in court. The FAA and, subsidiarily, New York law govern this section.
Time to bring claims. Any claim must be brought within one (1) year after it arose or be permanently barred (where permitted by law).
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Mobile Application and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Mobile Application and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Service changes and safety throttling
We may modify, suspend, or discontinue the Services or features (including speed-based interaction locks and geofencing) at any time for safety, legal, or technical reasons. We may throttle or disable features around sensitive locations or events and suspend users for safety risk.
Electronic communications
We'll send notices and disclosures electronically (email, in-app, or SMS). By using the Service, you consent to receive electronic communications and to do business electronically. Keep your contact info up to date.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Mobile Application and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Mobile Application and Services.
Beta features
Experimental features are provided 'as is' and may be changed or discontinued at any time; our total liability for Beta features will not exceed $10.
App store terms
Apple/Google are third-party beneficiaries of these Terms and may enforce them; neither provides support or warranties for the app beyond their store policies. Apple is a third-party beneficiary of this Agreement and may enforce these Terms against you. If you obtained the App from the Apple App Store, you acknowledge that Apple has no obligation to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. In the event of any third party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with applicable third party terms of agreement when using the App.
Warranty and limitations
The Service and outputs (including location, speed, routing, safety or incident features) are provided 'as is.' We are not liable for errors, outages, inaccurate data, or third-party acts, to the maximum extent permitted by law. Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability for all claims will not exceed the greater of $10 or the amounts you paid to Convoy in the 12 months before the claim. We are not liable for any indirect, special, incidental, consequential, or punitive damages.
Data charges and device compatibility
You are responsible for data/SMS fees and for securely mounting your device; we don't guarantee compatibility with every device/OS. By enabling notifications, you consent to receiving SMS/push related to convoy events and safety; message/data rates may apply. We may send transactional SMS/push; you can opt out of marketing messages.
Automatic updates and permissions
Updates may install automatically. Revoking permissions (e.g., background location) may break features. Background location sharing may continue until you leave the convoy or disable background location in OS settings; re-enabling is required for full functionality.
Export controls and sanctions
You represent you are not located in, under the control of, or a national or resident of any country or party subject to U.S. embargoes or sanctions, and you will comply with applicable export control laws.
Force majeure
We are not liable for outages or delays due to events beyond our control (carrier failure, GPS outages, disasters, strikes).
No duty to monitor
We do not continuously monitor convoys or provide legal/safety advice; users remain responsible for their own safety and compliance.
Law enforcement
We respond only to valid legal process (or emergency requests with imminent harm) per our Law-Enforcement Guidelines. We may preserve account data upon receipt of a formal preservation request for a limited period (e.g., 90 days, subject to extension), pending legal process.
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
This document was last updated on August 24, 2025
Assignment; survival; no waiver; entire agreement; headings
You may not assign this Agreement without our written consent. Our rights and obligations may be assigned without restriction. This Agreement survives termination of your account. Our failure to enforce any provision is not a waiver. This Agreement constitutes the entire agreement between us regarding the Service. Section headings are for convenience only and do not affect interpretation.